Abstract

Vanshi Khan Kapoor

The present paper analyzes the extent of complaints in three types of bank groups, namely: public sector banks, Indian private sector banks and foreign banks. The numbers of complaints are maximal in public sector banks and the maximum complaints are related to deposit, credit cards and housing loans. The present study is related to 2006 - 2007 and 2007 - 2008. However, the paper intends to solve these complaints with different methods.