Abstract

Merzak S. Ahmed1, Mahfoud Sadi1* and Abdelkader Ouyahia2

A detailed model of leader apologies and its impact on followers work attitude was presented in this study. The focus of the current study is to assess the impact of leader apologies on followers work attitude such as job satisfaction and affective organization commitment with a mediating role of followers’ well-being and a moderation of leader member relationship quality supported by leader exchange theory. Data were collected from the 225 followers working in the 3 private multinational banks, but 150 questionnaires were gotten back yielding a response rate of 67%. Data were collected through a questionnaire using 5 point Likert scale and the study was cross sectional. Three hypotheses have been developed to see the impact of leader apologies on followers work attitude with a mediation of followers’ well-being and moderation of leader member relationship quality and all of the hypotheses developed for study are accepted and it is proven through statistical mean. Implications and recommendations are discussed in the study.